This pass Sunday my husband and I stopped by the Longhorn for a casual Sunday dinner. Service was terrible food was cold had to ask for things like need a fork , straw etc.
Asked for new drinks glasses were dirty. Also we requested a booth was put in a booth under a window and it was absolute freezing , we requested another table they then informed us no other table was available. We observed them sitting other people at other tables and booths. We have been stopping by the Longhorn on the average of a minimum of twice a month.
We sincerely feel that you have lost a customer. Joseph DiOrio
Product or Service Mentioned: Longhorn Steakhouse Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.