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Longhorn Steakhouse

Longhorn Steakhouse

www.longhornsteakhouse.com
What is your customer experience with Longhorn Steakhouse?

Longhorn Steakhouse Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Longhorn Steakhouse has 2.2 star rating based on 333 customer reviews. Consumers are mostly dissatisfied.

  • 17% of users would likely recommend Longhorn Steakhouse to a friend or colleague.

  • Rating Distribution
  • Pros: Usually great service and food, Good food, Location.
    Cons: Just a bad experence, Customer service, Service we recieved.

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Media from reviews

Longhorn Steakhouse - Poor service and poor food quality
Longhorn Steakhouse - Manager failed to send coupon for bad food.Longhorn Steakhouse - A Complaint .Longhorn Steakhouse - A Complaint . - Image 2Longhorn Steakhouse - Waitress is scamming customersLonghorn Steakhouse - Rude manager and serverUrgent: Concerning incident at Longhorn Steakhouse Daytona Beach
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Top Longhorn Steakhouse Reviews

Positive Review

"Love Longhorn the best food and service"

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No problem I just wanted to say longhorn in Southington Ct is the best great place!! Everyone should eat at longhorn clean service is e is great the desserts...

Critical Review

"Poor service and poor food quality"

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I placed an order for curbside pickup in Macon, GA. The app was not working to check in. I called several times to tell them I was outside. It started to rain....

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Natalie D Hfa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Macon-Bibb County, Georgia

Poor service and poor food quality

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Longhorn Steakhouse - Poor service and poor food quality
Original review updated Jun 15, 2025

I placed an order for curbside pickup in Macon, GA. The app was not working to check in.

I called several times to tell them I was outside. It started to rain. I finally went in, and the hostess said they don't bring orders out in the rain. It would have been okay if the customer knew to come in, so my order just sat there.

The steak I ordered was overcooked and horrible. Needless to say, I would not be going back.

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Preferred solution: Full refund

Leslea F Mcc

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Verified Reviewer
| map-marker Dallas, Texas

Warning! POOR MANAGEMENT

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This is a warning for anyone who would eat at the Longhorn Steakhouse in Arden NC, the manager Joseph Bennett is the most unprofessional manager we have ever encountered in all the years we've eaten out, totally obnoxious and doesn't care about customer service or meeting the needs of his customers. Sad part is that this WAS one of our favorite restaurants that we ate at at LEAST 2 to 3X a week.

I have very strict dietary issues from cancer and gluten allergies and our first encounter with this OBNOXIOUS manager was last year at a birthday party we took a friend to. I ordered a dish that you could get the chicken plain no marinade which was safe for me to eat, but it came out with tons of marinade on it, when I sent it back this MANAGER came to our table and proceeded to almost yell at me that "I CAN'T UNMARINATE CHICKEN"... over and over again he said it, in which I responded I KNOW I've had this meal with plain chicken here many many times, it took our server going into the kitchen to get the kitchen manager to educate this MANAGER of the restaurant to tell him that indeed they do have plain UNMARINATED Chicken Tenders! He NEVER apologized!

we stopped going to that restaurant for about a year and finally gave in and returned about six months ago, when we ALWAYS do call ahead, on one of our visits, after doing call ahead the very young inexperienced hostess told my husband that we had NOT done call ahead and it would be aVERY long wait, to which he showed her the text he had gotten on his phone from Longhorn saying to check in when we got there, and I guess since she made a mistake and felt stupid, she went into the bathroom with a couple of waitresses and was crying and telling them how "mean we were for correcting her bc of her mistake" since then we have been a regular customer at least 2 to 3 times a week, sometimes more, and have 2 regular waiters that we tip very very well because of my health issues and we appreciate good service.

Both my husband and I are professional people with a good reputation in this area for 23 years.

So this brings me to today, when we went in for lunch our regular server wasn't available and because we couldn't wait we sat with another server, when I ordered my chicken "plain, no seasoning because of health reasons, she said she would have to go into the kitchen to see if there was any chicken tenders that weren't seasoned because that had marinated all of it for Mothers Day, then she came back saying that they never marinated the tenders, only the chicken breasts, to which we explained that we knew that because I had been ordering that dish for 2 years now and thank you for making sure my order would be correct. When the food came our my chicken was NOT plain it was VERY seasoned and marinated and when I told her that she said NO it's not it's plain, I had tasted my food and knew that she was incorrect, when I very upset by this time as we had waited over 30 minutes for our food, was HUNGRY and running late.

When I went to ask for the manager this Joseph Bennett came over and when I told him what was going on got really NASTY, as usual, and I said that we were leaving and would not return to which he said 'GOOD, YOU ARE RUDE AND HAVE MADE SEVERAL OF OUR SERVERS CRY", which is a total lie! at any rate, we will never return to Longhorn

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User's recommendation: DO NOT GO THERE!

9 comments
Guest

Karma always gets it right.

Mykayla Jwq
reply icon Replying to comment of Guest-2695551

I agree. I bet this is not the first time this BULLY made someone cry.

She should be arrested for bullying these employees. I feel sorry for husband and parents.

Guest

You have a major chip on your shoulder and should not be allowed in public.

Guest

You admitted to making the hostess cry.

Mykayla Jwq
reply icon Replying to comment of Guest-2695750

The sadest thing is that the OP is "grown woman" making a teen cry. She is a COWARD AND BULLY. Maybe the cancer is karma for her rudenes.

Guest

A hostess is not going to go cry in the bathroom and have to be comforted by 2 co-workers, all because a customer politely pointed out to them they had indeed used call ahead seating and were on the list. No, you must have acted aggressive, loud and scared the poor girl.

That's someone's daughter, for god's sake! What happened with the waitresses you upset??

Guest

You are not exactly putting positive energy out to the world are you?

Guest

If you made my underaged daughter cry, you and I would have a serious problem! Everyone deserves to be treated with respect.

Mykayla Jwq

So you are actually proud to make someone cry. Just because you are suffering from cancer and are having a horrible life, does not mean that you can take your anger out on others.

They have EVERY RIGHT to ban you. You will not be missed.

Joseph is a GOOD MANAGER. He stands up for his employees from BULLIES LIKE YOU.

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Tonique Cea

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Verified Reviewer
| map-marker Washington, District Of Columbia

A Complaint .

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Longhorn Steakhouse - A Complaint .
Longhorn Steakhouse - A Complaint . - Image 2

My Family and I wanted to try out Something Different so We Went to Long horn Steakhouse My First Time Experience was Awful and Embarrassing There was no Working Air conditioner , the Waitress told Us She Was New She Was Extremely Slow. Also, A Fight broke out in the Restaurant where A Child Got Hurt.

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User's recommendation: Don’t Go To This Restaurant at Least until They fix The Air Conditioning .

5 comments
Mykayla Jwq
reply icon Replying to comment of Guest-2683548

This perosn is a child. They should only be taken to fast food places until they are old enough for a sit and dine restaurant.

Trajan Erz
reply icon Replying to comment of Guest-2683548

No they have never worked. There are laws against child labor and the OP is clearly a child.

I don't think the waitress told him that she was slow. I think he is complaining about the service being slow because he is too young to go to a sit and dine restaurant.

Guest

The waitress warned you ahead of time she was new, hoping you would be a decent human being and understand she was going to be a little slow, because she was still learning her job! Have you never been new to a job and were slow and trying to learn?

Oh, that's right! You are an impatient child who should only be taken to Chuck E Cheese and not sit down restaurants, and you've never had a job!

Mykayla Jwq
reply icon Replying to comment of Guest-2683667

She cannot. She cannot leave without her parents as she is most likely between the ages of four and six.

Guest

Why didn't you leave as soon as you realized there was no ac?

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Anonymous
map-marker Miami, Florida

Manager failed to send coupon for bad food.

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Longhorn Steakhouse - Manager failed to send coupon for bad food.

Purchased two lunches to go. 2 -9 oz parmesan chicken with Caesar salads.

The chicken was cooked with some kind of tex mex seasoning. Extremely salty and could not even taste the parmasan cheese! I have had this item before and it was really delicious. These were inedible.

The manager said he was going to send an email for refund. I never received anything. I called and he said wait, it was sent. I called again and he would never get back on the phone.

Mgr John K Sustr per receipt. ID # 5555 01*** *742. My husband also wants to add the Caesar salad and dressing was not even chilled.

Hot salads are not pleasant. Check #44027

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User's recommendation: They do not stand by their food.

Rick k Avm

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Verified Reviewer
| map-marker Miami, Florida

Waitress is scamming customers

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Longhorn Steakhouse - Waitress is scamming customers

I gave the waitress a $250.00 gift card. The bill for the meal was $202.67.

I gave her the $250.00 gift card and she came back with the receipt, saying I only had $6.81 left on the card. The card was never used before. She added a $40.53 tip without telling me. So, I ended up giving her an additional $30.00 in cash for a tip.

That is a $70.00 tip.

My son had the same thing happen to him by the same waitress 3 weeks prior at the same location in the Falls in Miami, Florida. Longhorn just lost 2 customers and will probably lose more if this action continues to happen.

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Loss:
$70
Cons:
  • Will not return

Preferred solution: Waitress needs to be investigated for fraud.

Tevita Yyo

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Verified Reviewer
| map-marker Warren Township, New Jersey

Poor Service..food was not what I ordered

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Updated by user Jun 05, 2025

Sent an email mail...never got a direct response

Original review May 20, 2025
We are regulars at Longhorns and I was so disappointed in the poor service WE RECEIVED...We ordered drinks from the bar..and the waiter asked if we knew what we wanted...took our order..literally 5 minutes later the salad was on the table and the entree came 5 minutes after that..our drinks came with the entree..aI ordered my steak very rare..it came out more medium than rare..the waiter came took the steak and 5 minutes later brought me back the same steak..telling me they took the temp in the kitchen and it was rare..needless to say it was cold...I told him I wanted another one and asked to see the manager...who told me they often bring back the same steak if it needed to be cooked...my reply was you couldn't uncook the one I had...It was not an enjoyable dinner. at all...everything was rushed
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2 comments
Guest

You posted this already on May 19th. I guess you reworked your post because you did not like the comments. Still after that gift card, huh?

Guest

This complaint again??? Look, the waiter didn't rush you, he didn't cook your food and can't control the timing between salads and entrees.

Future-going, order entrees only after salads have been received. It's perfectly fine to treat a salad as a side to your entree! As far as your steak, you could have asked for a new one or ordered something else. Or just said you wanted the steak charge removed and ate your salad and side item.

Those were your choices. Good luck with that gift card you are aiming for!

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CJ V Lmk

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Verified Reviewer

Rude Manager

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I called about a job posting I saw online for this location (Mt. Dora, Florida) just to follow up and give some first-time introductions.

When the host transferred the phone to Diana, one of the managers, I started introducing myself but was rudely interrupted by her and she said, 'Are you serious? I am in the middle of my dinner shift so I can't talk to you.

Bye.' and she hung up without giving me any chance to respond. I hope this reaches the right person since this was super unprofessional and I hope something changes with her attitude towards people.

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Preferred solution: Apology

User's recommendation: When you see Diana make her job just that much harder for her please and thank you

1 comment
Guest

You have a lot to learn. You are in for some hard times work-wise.

Tevita Yyo

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Verified Reviewer
| map-marker Warren Township, New Jersey

Service was below par

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My husband and I are regulars at Longhorns in Farmingdale LI.and always enjoy our meal.This wad not the case last Tuesday.We met friends for dinner..ordered drinks..and the waiter asked if we were ready to order.The salad came out before our drinks even got there but not even 5 minutes passed and our entree was on the table...followed by our drinks...I ordered my steak very rare..It was not..I could tell immediately because I know how high the steak is..I cut into it and called the waiter over..He took the steak back and 5 minutes later came back with the same steak..telling me they took its temperature and it was rare..I. could NOT believe they brought the same steak back...which was now cold..I asked for the manager and he told me that they often bring the same piece of meat back...I could understand if I wanted it done more but I never heard of making a piece of meat rarer..The waiter then got me a new steak but by this time everyone else was done...I did not enjoy my experience at. all The waiter actually was annoyed at my situation

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User's recommendation: I was so disappointed because we have always enjoyed dinner and the waitstaff never before rushed the food our

3 comments
Guest

The waitstaff did not rush your food because the waitstaff does not cook your food!!! If you like there to be a chunk of time between your salads and entrees, wait until the salads arrive and then order entrees.

The waitstaff has no control over the kitchen and the timing of the food going out. Zero. Zip. Zilch.

Nada.

No one rushed you, you just did not like the timing of your food and its just one of those things that is no one's fault and its no big deal. Treat the salad like it's a side item, which they often are.

Guest

Trust me, the waiter and anyone else unfortunate enough to ever have to deal with you, doesn’t need there to be a “situation” to be annoyed with you. You accomplish that on your own by just being hateful and entitled.

Guest

See ya on your re-post on the 20th.

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Frances T Med

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Verified Reviewer

Repulsive establishment. Corners of flloor are nonexistent, floor boards collective of dust and excessive debree and are

Grotesque. You'll find your'self considering location being amongst top five most foul locations you had the misfortune of dining in your entire life and just not go there because if you do, you'll regret yourself experience will be classified wish-ya-had'nt-of-eaten-there regretables.

Call it a wallow in a pig sty preferable. Place is clueless being concentrated disgusting to repulsive considered normal establishment conditions existing the West Springfield, MA LongHorn Restaurant. The entire place probable doesn't pass inspection. Lazy attendants.

Unkempt uniforms. Disturbing lack of enthusiasm existed. No dignity. No regard for appearance.

Lazy standards. Quality?? Nonexistence. None.

Eat anywhere else is my recommendation. If you do eat there, don't look around. Don't critique the place...do not expect cleanliness, do not lose anything in the cracks of your booth seats, do don't touch anything...do not expect five starr.do not expect decently dressed customers...absolutely expect a dirt bag deep dive hellhole.

If you do eat there recommend keeping your eyes closed prudence would dictate bringing a vomit bag. Should you need to use the lavatory, be prepared to wish you'd because you'll regret yourself instantly once you get close to the toilet you'll lose your stomach contents...will have better cleanliness conditions in a manure gutter.

Sorry...being polite right now because I'm highly distressed at the most nauseating conditions I've ever had the misfortune of experiencing and do not want to embarrass myself being colorful wording CUZ right this minute I feel like blowing a gasket and felt like going off.

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Preferred solution: Considered shockinrg

4 comments
Guest

“Do not want to embarrass myself...”. Too late. Your illiterate, third grade-dropout level post and it’s lack of punctuation, proper sentence structure, misspelled and wrong usage of words and disconnected thoughts did it for you.

Guest
reply icon Replying to comment of Guest-2696093

Agree. I think OP went on a bender, passed out drunk in her trailer and when she woke up thought she was still at dinner and unknowingly was describing where she lived.

Guest
reply icon Replying to comment of Guest-2696093

Hey, thanks for the observation. What I thought.

Not done there yet either. Giving that slight of limited mentality momentary reprieve. Waiting til able to speak with Corporate. Intend to use my thesaurus, my conversation will be contained.

All the words I convey will have definitions and require thoughts. I'll will be provoking thoughts. Intend being descriptive interestingly enough, using my "...illiterate, third grade-dropout level" mindset. This said author of one post with "it’s lack of punctuation, proper sentence structure, misspelled and wrong usage of words and disconnected thoughts" is eager to rectify opinion with the date stamped photographs I managed to capture which LongHorn management requested me to delete.

Audacious. My position requires no words to make my loudest statement yet. A lesson I learned in the third grade.

Sticks and stones. I've got truth on my side.

Guest

Looks like the people who have reviewed them on google maps do not agree with you.

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Keke L Lzq

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Verified Reviewer
| map-marker Tifton, Georgia

Rude manager and server

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Longhorn Steakhouse - Rude manager and server
Original review updated Mar 02, 2025

I ate at Longhorn in Tifton, GA, and the service spilt a drink on my table. It spilled all over my shirt.

I asked for napkins to clean myself off. She came back and threw some paper towel on the table. Still, no straws, still, no 'hey, how y'all doing?' So, she came back to take my order, and I asked if she was expecting me to clean up the mess she made. She rolled her eyes and continued taking my order.

When I talked to the manager, her exact words were, 'She's new, she didn't mean to spill it.

We're short on servers, she thought you were going to clean it up.' I said, 'Ma'am, being short staffed and her being new has nothing to do with her cleaning up her mess and being a rude server.' The manager, Brandy, said, 'Well, we ain't got no help,' and walked off. Not to mention I been here a lil over 30 mins and still havent received my appetizer

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Preferred solution: Apology

User's recommendation: Great food just some rude employees

2 comments
Guest

If that server had put her hands on your person to clean up the liquid, you would have been screaming assault.

Chao Pne
reply icon Replying to comment of Guest-2665142

I think they meant the server should have cleaned the tables, but still, I am sure the customer was rude and that is why she had the server roll her eyes on her. She can learn manners herself and calling the server rude when she was rude herself makes her a hypocrite.

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Phyllis B Qjh

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Verified Reviewer
| map-marker New York, New York

Love longhorn wonderful stall Paula Grant amazing server love the grate smiling service she gave us

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Fantastic wonderful staff manager Brian Sola awesome he runs the restaurant perfectly customer service is the best!!. Paula Grant my waitress was beyond perfect what a gem her smile and kindness not words can describe So sweet and professional. I will request her when I am at the restaurant.

Phyllis Blais 91 Idlewood Road Wolycott Ct

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Jo M Pqm

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Verified Reviewer

Where is the Bacon ?? Where is my Manager return Call ?

My office is about 6 minutes away from the local LH. We have ordered about 3 times a month over the past 6 months.

The past four times we have ordered a minimum of 4 bacon burgers, and each one was made without the bacon. We called just to let them know and got the 'we are sorry.' Next time we ordered, the food was delivered to the vehicle 9 minutes after we were told to be there and had been checked in, and all the food was cold. We did complain and received a $25 gift card. Much appreciated, so we gave them another try and ordered 4 bacon burgers; not one had bacon.

I called and was told the manager was busy with another customer, but they took my name, phone number for a return call, and email address for a gift card, and 5 days later I am still waiting for that call and acknowledgment of the kitchen mix-up. At this point, it's principal. We are paying good money for our specific food and not receiving what we are ordering.

It's not brain surgery; it's lunch. If they are this consistent with wrong preparation with our orders, how often are mistakes made with your average consumer?

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Preferred solution: Price reduction

User's recommendation: check your order before you leave

1 comment
Guest

Big Girl wants her bacon. BTW it is PRINCIPLE not PRINCIPAL. Put down those stones you’re throwing and go have brain surgery with LH’s employees.

Kyria Mfq

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Verified Reviewer
| map-marker Springfield, Missouri

Rude Server and Manager

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My family went for an early dinner on April 18, 2025 at the Longhorn at 3121 So. Glenstone in Springfield, MO.

The server (Ellie A.) was very rude and impatient when asked 1 question about the salad dressings. She did not offer any steak sauce or other condiments after receiving our orders. We flagged the manager who was quickly passing by and we sensed a bad attitude about having to retrieve some ketchup for our french fries. It had been several months since we last ate here and we were shocked how HIGH the menu prices are compared to other steakhouses.

Ellie, the server, was only kind when it came time to pay the check.

We gave her a 12% tip which she did not deserve (we normally tip a GOOD server between 20% & 30%). We will definitely not be back!

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User's recommendation: Longhorn - Overpriced and Overly Rude!

2 comments
Guest

Their prices are easily visible on their online menu and their physical menus there in the restaurants. I've never experienced a server not offering sauces because I always speak up and ask for what I need. I don't wait to be asked.

Guest

I guess you’ll have to wait till next year’s tax refund in all it’s undeserved child tax credit glory for a steak dinner.

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Anonymous
map-marker Atlanta, Georgia

Manager Abagail Baker at Longhorn in Flowood, Ms was very unprofessional, provocative, and rude to me and my family as we went there to celebrate after graduation.

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I am a frequent guest at longhorn and never have I ever experienced terrible customer service as such. She side eyed us from the moment we walked in and refused to give me a high chair for my son.

I asked questions as to why I wasn't able to receive a high chair and she begun to clap in our faces telling me and my family that those where her rules. She proceeded to take our menus and tell us to leave.

She called the police on us, yet the police were on our side. Madison police department agreed that as a manager she was totally in the wrong.

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1 comment
Guest

Sounds like Ms. Baker deserves a raise.

Resolved
Tafari Cnw

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Verified Reviewer
| map-marker Upper Marlboro, Maryland

Resolved: Terrible service

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Updated by user Apr 08, 2025

Company fixed the issue and I have been provided with apology. Gift card

Original review Mar 24, 2025

Was there for nearly 2 hours before being serviced had no waiter bread or drinks. Food came out when restaurant was closing could not order dessert if wanted too because not kitchen was closed

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Anonymous
map-marker Wolcott, Connecticut

Love Longhorn the best food and service

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No problem I just wanted to say longhorn in Southington Ct is the best great place!! Everyone should eat at longhorn clean service is e is great the desserts are great fast sitting staff smiling steaks are great comfortable sitting soups great salads delicious theI cheesecake is remarkable

Drinks are well worth the price for sure

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User's recommendation: Yes I would tell a friend

About

Related Companies

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Summary

LongHorn Steakhouse is a large restaurant chain. The first restaurant was opened by George McKerrow and his father in 1981. The company headquarters is based in Orlando, Florida, USA. LongHorn Steakhouse has the following menu solutions: specials, lunch, dinner, prime time, and beverages. It also has a menu for kids. LongHorn Steakhouse restaurants provide order online as well as franchise services. The restaurant offers various kinds of steak with chicken, ribs, lobster, salads, and salmon. LongHorn Steakhouse operates in more than 35 states with over 430 restaurants.

Longhorn Steakhouse reviews and complaints

Longhorn Steakhouse is ranked 281 out of 5228 in Cafes, Restaurants and Bars category

Area Served

USA

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